Last Updated: June 08, 2025

1. Returns & Replacement Window (Physical Products)

We want you to be satisfied with your purchase. If there is an issue with a physical product, you may request a return or replacement within 7 days of delivery.
Requests made after this period will not be eligible for return, replacement, or refund.

2. Eligibility for Returns & Replacements

To be eligible for a return or replacement, physical items must:

  • Be unused, unwashed, and in original condition
  • Include all original tags, labels, and packaging
  • Not be damaged due to misuse, improper handling, or normal wear and tear

3. Non-Returnable & Non-Refundable Items

The following items are not eligible for return or refund:

Physical Products

  • Items showing signs of use, washing, or customer-caused damage
  • Sale, clearance, or discounted items (unless received damaged or defective)
  • Items returned after the 7-day window

Digital Products

  • All digital products (including downloads, files, or digital content) are non-returnable and non-refundable once delivered or accessed, except in cases of technical defects that prevent access.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photo or video proof. Once verified, we will offer a replacement or refund at no additional cost, depending on availability.

5. How to Request a Return or Replacement

1️⃣ Contact Us: Reach out to us at jkmerchiverse.com or via the Contact Us page with your order number and reason for the request.
2️⃣ Provide Proof: Attach clear images or videos showing the issue (mandatory for damaged, defective, or incorrect items).
3️⃣ Approval: Once approved, we will provide return instructions or arrange pickup where applicable.
4️⃣ Processing:

  • Replacement: Shipped after the returned item is received and inspected (if required).
  • Refund: Processed within 5–7 business days after approval.

6. Refund Method

💰 Refunds are issued to the original payment method (Credit/Debit Card, UPI, Net Banking, or Wallet).

💡 Cash on Delivery (COD) orders will be refunded via store credit or bank transfer, as applicable.

7. Order Cancellations

  • Orders can only be canceled before processing or fulfillment begins.
  • Once processing has started, cancellations are not possible.

8. Contact Us

If you have any questions about returns, refunds, or replacements, please contact us at jkmerchiverse.com. Our support team is happy to assist you.